Training covered many basics but lacked ongoing support
I found the initial training to be quite detailed, covering the one-off setup steps comprehensively, which was helpful. The onboarding sessions explained how to configure the dialer and database well enough for day-to-day use. However, what felt missing was consistent, ongoing support after the initial setup. Once the initial training was over, it seemed like I was largely on my own when new issues came up. There was some telephonic support, but it wasn’t very proactive or integrated with continuous learning. For me, missing the continual updates on workflows and troubleshooting resources meant I struggled longer than necessary. So while the training got me started okay, I felt the lack of ongoing guidance was a significant gap in the overall onboarding experience.