Training covered basics well but missed some practical tips
Compared to the onboarding and training I had with previous software, WFHI’s approach covered the core topics adequately but fell short in some practical areas. The training did manage to handle the basics of the dialer and database features well, which helped in understanding the setup at a fundamental level. However, there were fewer insights on how to adapt the tools to particular remote workflow scenarios that I regularly deal with. I found myself filling in the gaps on how to integrate the calling tools fully within my work routine. Automatic updates came as expected but their impact was not always clearly outlined during training, which meant a bit of trial and error was necessary when changes appeared. The invoicing and sign-up flow were direct and uncomplicated, which saved time. Overall, the training did the job of preparing me to use the software, but I was expecting more detailed examples and a stronger focus on handling real-world workflow interruptions, which would have made onboarding smoother and less tentative.