Training covered basics well but missed deeper workflow insights
I approached the training and onboarding with expectations that would cover basic usage as well as in-depth workflow integrations. The initial segments of the training were well-structured and helped me navigate the sign-up dashboard and configure essential calling tools smoothly. However, one moment stands out where I felt the training lacked—when we were introduced to the database feature; the explanation was rather rushed, and I was hoping for more practical examples on how to leverage it in complex remote workflows. Overall, training was clear and matched the brief I was given before purchasing. The onboarding flow was mostly smooth and the telephonic support complemented it by handling my queries really well during the early days. The few automatic updates mentioned seemed minor but useful as they did not interrupt ongoing tasks. Even the invoicing and payment process was explained, though briefly. Whereas the basics were well covered, I believe an extra module on advanced use cases would elevate the experience further. So, I give it 4 stars mainly because I wanted to resolve that single shortcoming during the training, but otherwise, it delivered as expected.