Training covered basics but lacked some expected depth
I was somewhat disappointed that the training and onboarding did not fully meet my expectations. I anticipated a more comprehensive introduction covering not just the software interface but also advanced features like the dialer and database integration in more detail. While the sessions did introduce the workflow and basic telephonic support, I felt that some crucial aspects were missing, such as nuanced walkthroughs and troubleshooting tips. The step-by-step guidance stopped prematurely, leaving me to figure out a few functionalities on my own. However, I will say that the initial setup instructions were clear enough, and the software’s automatic updates helped fill some gaps by improving stability and features over time. Still, the overall training experience felt lighter than advertised, perhaps better suited to those who already have some familiarity with remote work software. More in-depth content would definitely enhance confidence and efficiency during onboarding.