Training could suit some but not all
I found the training and onboarding process to be quite variable day to day. Some sessions were very helpful, especially the initial introductions to the database features and dialer setup. However, other parts lacked depth, and I had to figure out key elements on my own beyond the first try. The weekday follow-ups were inconsistent in quality, sometimes leaving unclear points unresolved. For users who prefer thorough step-by-step guidance repeatedly or one-on-one explanations, this might not be the best fit. But if you learn quickly and can adapt by exploring the software independently, it suits well enough. The software updates were applied smoothly throughout with minimal disruption, which is a plus. Invoicing and payment were straightforward, but you might want to set aside some extra time for procedural questions during onboarding because responses occasionally lagged. Overall, I think the program works best for those with some prior experience or a strong ability to troubleshoot as they go, rather than beginners needing continuous support from start to finish.