Training could have been more aligned with my expectations
Initially, I expected the training and onboarding to be a comprehensive guide that would cover all the essentials I’d need to operate the software independently. However, my experience was somewhat different from what I anticipated. The training sessions were quite basic and did not dive deeply enough into some of the more complex functionalities like the database integration or the dialer tool customization. On the other hand, I appreciate that the trainers were polite and tried to address queries as best as they could. The onboarding flow itself was straightforward but felt like it lacked depth in explaining how features worked day to day. The one part that stood out was how the automatic updates were introduced during training without enough context, which made consistent use difficult. Overall, the training didn’t quite match my expectations but I did find some elements that were useful enough to keep me going.