Training could have been clearer about some key steps
The training and onboarding offered a good starting point, but I felt it was missing some important explanations that would have made things clearer. The instructional materials touched on most tools, but often the steps were a bit vague, especially around using the dialer and managing the database feature effectively. I was eager to get on calls using the software, but without precise guidance, I found myself guessing certain processes, which was not ideal. Although some videos and written content were helpful, I wished there had been more direct examples or walkthroughs. I did appreciate that the telephonic support was willing to answer my questions, even if the answers sometimes required additional effort from me to fully understand. Automatic updates seemed to work fine and didn’t interrupt my work, so that aspect was smooth. The sign-up process was easy enough, and invoices were clear, but the moment you need to start using the software to its full potential, a clearer training would have really helped me. Overall, while the basics were covered, I think more detailed explanations during onboarding would have made for a much better experience.