Training content was clear, but onboarding felt confusing
I expected the training and onboarding to help me feel confident about using the full range of features by the end. The training sessions themselves provided fairly clear information, especially on the technical aspects like using the dialer and managing the database. That part went okay and gave me something to fall back on. However, the onboarding process was much less helpful than I had hoped. It felt disjointed and rushed in places. I often found myself unsure which step to take next or where I left off. Compared to other software onboardings I experienced, where progress was more linear and easier to track, this one lacked a cohesive flow. The wording and labels sometimes felt vague or inconsistent too, which added to the confusion. I did manage to complete the initial setup but did not feel fully prepared or confident to handle more complex workflows. Overall, it was a mixed experience where the training content was a positive, but the onboarding procedures need improvement to match those expectations. I might recommend the training alone but would caution others to be ready for a bumpy start during the initial phases.