Training compared to previous experiences
Honestly, my experience with the training and onboarding from this software was somewhat disappointing. Compared to other platforms I've used before, the setup process felt a bit clunky and outdated. The initial tutorials were too generic and didn't dive deep enough into the actual workflow tools I needed to learn. That said, I did appreciate the availability of the database feature during onboarding, which was well integrated and easier to understand. However, the rest of the training seemed rushed, leaving me confused at times about how to effectively use the dialer and calling tools over a typical workweek. Furthermore, the onboarding flow didn't match the smooth user experience I was expecting based on what I had seen elsewhere; it was a bit slow and confusing to navigate. On the plus side, the automatic updates did help fix some early software glitches, which made using it somewhat better over time. Still, the telephonic support felt lacking in detailed explanations whenever I had questions during training. Overall, while I found some parts like the database useful, the overall training and onboarding were below par compared to my prior experiences, leaving me somewhat dissatisfied but hopeful they will improve.