Training clear on basics, unclear on advanced steps
I went through the WFHI training and onboarding process fairly recently, and found the initial modules very clear and straightforward to follow. The explanations around signing up, accessing the dashboard, and using the basic calling tools were concise and well laid out. However, as I progressed to the more advanced training, particularly around utilizing the database features and managing automatic updates, the instructions became a bit confusing and lacked the detailed step-by-step guidance I expected. There were moments when I felt stuck and had to rewind or skip sections to make sense of the content. On the plus side, the training platform was stable and the visual aids helped. The onboarding itself moved along quite smoothly once I figured out the more complicated parts, and the telephonic support was available though I didn’t need to use it extensively. While the overall experience was positive in terms of clarity at the start and effective tool introduction, I think some parts could benefit from clearer articulation or more examples. The invoicing and payment system was easy to navigate and the process was well explained. Overall, a mix of success and room for improvement in training clarity.