Training clear but required more effort than expected
The initial explanations in the training program were overall clear, but I found that I had to spend additional personal time outside of scheduled sessions to fully grasp some of the software features. The onboarding documents and video instructions covered the basics well; however, when it came to understanding the database operations and dialer integration, more detailed demonstrations would have been helpful. While the support team was reachable, I believe the training could be improved by providing more contextual examples during onboarding so users don’t feel lost. I had to revisit some recorded sessions multiple times, which added to my workload. The sign-up and invoicing process was smooth enough, with automatic updates keeping the software current. Still, for new users who are not very tech-savvy, the overall onboarding effort may be more than expected. I appreciate the clarity where it was given but think that a more structured, paced approach would reduce initial confusion and frustration for learners.