The onboarding and training session was mostly clear, especially when it came to setting up calls an

The onboarding and training session was mostly clear, especially when it came to setting up calls an

The onboarding and training session was mostly clear, especially when it came to setting up calls and getting acquainted with the database feature. What stood out to me was how some of the labels on the dashboard were confusing. For example, a couple of buttons didn’t explain their functions well, which caused some delay in understanding their use. The instructions could use simpler wording to help new users onboard faster. On the plus side, the training was concise and the trainer answered questions adequately. I appreciate that the software itself worked smoothly once I got past the confusing labels. Overall, the training had a useful part but also room to improve in making language more accessible to first-time users.