Training clarity was lacking overall
The training and onboarding had a few moments where things were clearly explained, particularly in the early overview of the software. However, as the sessions progressed, I found many areas where explanations were either incomplete or somewhat ambiguous. The dialer and calling tools, for example, were introduced without enough context, which led to confusion over their optimal use. While the database feature was at least demonstrated adequately, the practical steps to incorporate it into workflows weren't as clear as they should have been. On the positive side, the onboarding flow did ensure I was exposed to most major aspects of the platform. Still, I expected a cleaner and more structured presentation of essentials, which would have made the learning curve less steep. Overall, the experience left me feeling uncertain rather than prepared. Clarity was lacking in key areas, so I can't say the training fully met my needs in its current form.