Training clarity not up to the mark
I honestly expected a lot more clarity from the onboarding and training process than what was delivered. Previously, I had looked at other training programs that laid out each step very explicitly, making sure everything was clear before moving on. Here, the instructions felt somewhat rushed and vague in places, especially when it came to using the dialer and navigating the database feature. The trainers did try to explain, but the flow wasn’t as logical as I had hoped — some aspects seemed to be skipped or only briefly touched on. It left me feeling a bit unsure about whether I was using the tools correctly or missing something important. Compared to other systems I've experienced, this was disappointing. The sign-up and payment parts were easier to follow and had proper documentation, but the core software training itself needed better structure. I also found that automatic updates sometimes changed things without clear warning, which added to my confusion. I wish the support team had offered more proactive check-ins during onboarding. Overall, it falls short of the clear, well-organized training I anticipated based on prior experiences with such platforms.