Training clarity helped build confidence, but onboarding was slow
Initially, I expected the onboarding process to be quicker based on the introductory material WFHI shared. The training sessions themselves were quite thorough, especially around understanding how to use the calling tools and database features. By the end of the week, I felt a lot more confident managing the dialer and navigating the software updates. What I found a bit frustrating was the time taken during initial setup steps, as some instructions were not as streamlined as I had hoped, leading to small delays. Despite that, the telephonic support was helpful in addressing my basic concerns promptly, and the invoicing process was clear and straightforward. The automatic updates did not disrupt my workflow, which was a relief compared to other platforms I have tried. Overall, I am pleased with the training outcome but think the onboarding could be optimized for faster ramp-up times.