Training clarified step by step but needed some patience
I was really eager to learn all about the software and get started with the workflows right away. The training sessions were quite clear in explaining the setup process, which made each step understandable. I felt guided through the various features, especially the dialer and database integration part. However, I did find that some explanations assumed prior knowledge that I didn’t have, so I had to spend extra time reviewing the materials again. The onboarding flow overall was smooth, but it wasn’t as quick as I hoped initially—it took me a couple of days longer to feel fully confident navigating the platform. The automatic updates were helpful and kept things fresh without requiring much manual work. I appreciated the telephonic support when I called for help, as the representatives were patient and informative. On the downside, I think some parts of the training could be broken down more for new users or beginners, so it doesn’t feel overwhelming. I would say the effort to really understand the product was worth it, even if it demanded a little more time than expected.