Training boosted my confidence but missed some key practical tips
The onboarding and training process was quite helpful overall. By the end of it, I felt significantly more confident about handling the software, dialing tools, and the database features. They guided me through setting up my workspace and how to manage workflows remotely, which made me comfortable enough to try the calling tools and dialer on my own. However, I found that some of the training material lacked detailed examples for more complex situations I might face. The session on navigating automatic updates could have included more about troubleshooting common issues. Support was accessible through telephonic help, which I appreciated, but after training, there was a bit of uncertainty on how to manage the invoicing or payment steps efficiently. Also, the sign-up and invoicing processes felt straightforward, but some additional explanations during training about these administrative parts would have been an advantage. Overall, the experience made me ready to use the software professionally, though it felt like a few more practical tips would have made it even better. The training definitely helped build a base of knowledge, but I expect to keep learning while working with the software day to day.