Training better but onboarding had its flaws
Compared to the training programs I used before for similar software, this one was quite effective in covering the basics clearly and helping me understand the database management features well. The training modules were concise and paced nicely, which I appreciated since I prefer short sessions. My main criticism is directed at the onboarding flow, which felt somewhat less intuitive than I'd hoped. Some parts of signing up and setting up required me to look for help more than once, which slowed me down. The dialer and calling tools worked reliably, and automatic updates came through without issues. I felt the support team was available to assist when I reached out, so that balanced out some of the onboarding shortcomings. Overall, the training itself definitely outshone the onboarding experience, so it gets four stars.