Training aur support mein jo promise tha, usse zyada confusion mila
Mujhe laga tha ki jab main training start karungi, toh support team mere questions ka turant jawab degi aur software ke har ek tool ko detail mein samjhayegi. Par kaafi baar mujhe khud se try karna pada, specially jab dialer ya database feature use karna tha. Ek baar jab mera connection kaafi unstable ho gaya tha, tab mujhe samajh hi nahi aya ki support ko kaise contact karu, kyunki information thodi vague thi. Us waqt toh phone uthakar baat karna bhi asaan nahi tha, jo mujhe laga tha ki helpful service milegi. Baaki ke time par bhi mujhe jyada tar cheeze khud se samajhni thi, aur training material itna clear nahi tha jitna main expect kar rahi thi. Payment process theek tha, lekin support ki wajah se overall ease kam ho gayi thi. Mujhe lagta hai ki agar initial onboarding aur telephonic support thoda zyada structured aur responsive hota, toh impression bhaut better hota. Abhi mujhe lag raha hai ki main thoda frustrated ho gayi thi support ka wait karte waqt aur problem khud hal karne ki koshish mein.