Training aur support dono thode disappointing the
Bas yaar socha tha training thodi fast chalegi aur log thode zyada responsive honge, par laga ke mujhe baar baar follow up karna pad raha tha tab jaake kisi ne reply diya. Wo initial training sessions theek the, par jab actual me kisi problem par baat karni thi toh support zyada helpful nahi lag raha tha. Kabhi kabhi mujhe laga ki shayad response dene me interest kam hai ya wo busy hain, jo bahut frustrating ho jata hai. Signup aur invoice process to theek tha, koi issue nahi tha wahan. Software ke features samajh me aate hain par support ki wajah se overall experience thoda down ho gaya. Mujhe lagta hai agar thoda zyada responsiveness hoti toh main zyada confident feel karti. Fir bhi main use kiya karti hoon, bas expectations jitni achhi thi, utni puri nahi hui.