Training aur onboarding sirf one-time hai, ongoing support kam hai
Mujhe laga tha ki training aur onboarding process continuous support degi but asli mein mainly ek hi baar ka setup tha. Pehle din software samajhna thoda complex laga par training sessions theek thi, par baad mein jab actual workflow shuru kiya to koi regular help nahi mili. Training ke dauran jo steps dikhaye gaye the, woh ek baar ke liye the, ongoing issues ke liye proper guidance missing thi. Mujhe lagta hai yi system un logon ke liye acha rahega jo khud se seekhna chahte hain aur jinhe jyada baar help nahi chahiye. Par jinhe lagatar updates aur personal assistance chahiye, unke liye ye onboarding utna helpful nahi hoga. Dialer aur calling tools ko use karne mein major samasya nahi aayi, par jab kuch gadbad hui to turant support call karna pada. Payment aur invoicing process smooth tha, iska mujhe koi complain nahi. Ek cheez jo really achhi lagi woh thi database feature jo apne contacts ko organize karne mein madad karta hai. Lekin overall, training jaise thi waisa expected support laga nahi mila for day-to-day problems.