Training aur onboarding mein utni help nahi mili jitni chahiye thi
Training ke dauraan main yeh soch raha tha ki support teams zyada responsive honge, par unfortunately wo experience kuch alag raha. Jo bhi issues maine uthaye, unke jawab milne mein kaafi der lagti thi. Kabhi-kabhi toh lagta tha ki unhone mera message padha hi nahi, ya unka response generic tha jo mere specific problem ko solve nahi karta tha. Automatic updates ke baad bhi kuch features thik se chal nahi rahe the, aur main unke baare mein batata raha, lekin response delays ki wajah se frustration badh gayi thi. Mere liye training ka jo maksad tha, wo partly fail raha kyunki jab questions ka turant jawab na mile toh learning mein gap aata hai. Main abhi bhi nahi sochta ki next time main isi tarah ka onboarding phir se karunga bina kisi assurance ke ki support better hoga. Mera suggestion hoga ki response time improve karein, aur personalized help dene ki koshish ho. Aise experience ke baad mujhe lagta hai ki dusre options bhi consider karne chahiye.