Training aur onboarding mein sabse zyada dikkat manual instructions thi
Jab main training start karne ke liye ready thi, toh sabse pehle mujhe onboarding flow ke through jana pada. Lekin yeh flow mere liye itna smooth nahi tha jitna main expect karti thi. Software ke basic setup ke liye instructions madadgar nahi thi, mujhe baar baar pause karna pada aur second time samajhne ki koshish karni padi. Database feature ke baare mein bhi guidance diya gaya tha, par wo thoda unclear tha, jiski wajah se main phir bhi unsure thi ke main sahi data enter kar rahi hoon ya nahi. Dialer tool ke training session mein thoda improvement chahiye tha, kyunki jo practical steps sikhaayi gayi thi usmein consistency nahi thi. Support team se phone pe baat karna bhi mushkil tha, kyunki woh hamesha turant available nahi hoti thi. Payment aur invoice process mein koi problem nahi thi, wo sahi tha. Lekin main sochti hoon ki jab agli baar onboarding ya training karungi toh mujhe phir se kisi ki help leni padegi, kyunki self-setup itna asaan nahi lag raha hai working ke beech.