Training aur onboarding mein kuch major baatein missing thi
Main training aur onboarding ke dauran sahi tarah se prepared thi, lekin mujhe lagta hai ki WFHI ka process kuch zaruri cheezon mein thoda kamzor tha jab kuch galat hua ya challenges aaye. Jaise ki, jab calling tools mein technical glitch aaya, toh us situation handle karne ke liye clear instructions ya immediate support kaafi had tak missing tha. Woh confusion kaafi frustration le kar aaya tha mere workflow pe. Training mein thoda aur emphasis hona chahiye tha un real-life scenarios pe jahan problems ho sakti hain. Onboarding ka flow thoda complex bhi laga, especially database setup ke step mein, jahan manual steps jyaada the aur automation kam. Invoicing aur payment process clear tha, par system updates ke baare mein advance notice nahi mila, jisne thoda gharbar create kiya. Mujhe laga ki telephonic support kaam tab zyada karta jab technical problems ho, par woh kabhi timely nahi mila jaise expected tha. Overall, mujhe lagta hai ki training aur onboarding ko thoda aur user-centric aur problem-solving ready banaya ja sakta tha taaki log zyada smoothly experience kar saken, especially jab kisi cheez mein gadbad ho.