Training aur onboarding kaafi dhoke ka nikla
Sabse pehle main yeh kehna chahunga ki pura onboarding process itna clear nahi tha jitna mujhe expect tha. Mujhe bahut saari cheezein khud se hi samajhni padi, jaise ki software ka dialer setup aur database integration. Training sessions bhi thode adhure lage, basic steps toh diye par jab actual kaam karne ki baari aayi toh confusion zyada hui. Kabhi kabhi mujhe lagta tha ki jis tarah se guidance milni chahiye thi, wo missing thi. Lekin ek achhi baat yeh thi ki calling tools toh sahi chal rahe the, dialer ka performance accha tha aur voh automate updates bhi timely aate rahe. Bas yeh ki overall onboarding process itna smooth nahi tha jitna mera mann tha, main expect karta tha ki initial setup thoda user-friendly ho. Mujhe lagta hai agle baar agar main kisi naye feature ko use karna chahun toh mujhe firse struggle karna padega, kyunki training utni comprehensive nahi thi. Support team se baat karne mein bhi time lagta tha, response thoda slow tha kabhi kabhi. Haan, software khud chal raha tha, lekin uska pura istemal karne mein kaafi effort laga jo mujhe thoda disappointingly laga.