Training aur onboarding ka experience thoda jhanjhat wala tha
Jab training shuru ki, toh pehle step mein basic introduction tha, jo theek tha. Phir onboarding mein mujhe laga steps logically arrange nahi the, jaise ki dialer use karne ki training pehle aa jati, toh shayad zyada useful hoti. Lekin pehle hi database feature ki baat kar di gayi thi, jo mujhe samajhne mein thoda mushkil laga bina dialer pe command seekhe. Software access ke liye sign-up aur payment process thoda clear tha, par baad mein jab actual steps chalaye, toh auto updates ne kabhi kabhi workflow disrupt kar diya. Training sessions mein bhi kuch topics repeat hote lage, aur kabhi kabhi guidance itni detailed nahi thi ki confidence mile. Support ki taraf se milne wali telephonic madad bhi thodi combined lagti thi, kabhi response milta toh kabhi nahi. Overall, onboarding aur training thoda disorganised aur frustrating tha, aur main is experience ko ek problematic journey hi samajh raha tha jisme thoda aur streamline hona chahiye tha.