Training aur onboarding bahut confusing the
Mujhe bilkul samajh nahi aaya ki training ke dauraan kya bataya ja raha hai kyunki jo wording aur labels use kiye the wo clear nahi the. Software ke features ke naam ajeeb the, dialer aur database mein buttons par likha hua confusing tha. Onboarding flow itna complicated bana diya tha ki mujhe lag raha tha main kuch galat kar rahi hoon. Automatic updates bhi kuch zyada hi fast aaye, bina proper explanation ke, jisse mujhe aur uljhan hui. Training materials mein jo explanations honi chahiye thi, wo adhoori thi, jaise sirf commands diye gaye, bina kaise use karna hai bataye. Jab maine support se calls ki, toh reply thoda late mila aur unhone labels ke baare mein kuch khaas help nahi di. Signing up aur billing ka process bhi confusing laga, invoices clear nahi the. Mujhe laga ki agar onboarding mein ye working clearly samjha dete toh better hota. Isliye main kehna chahti hoon ki is software ke training system ko abhi improve karna zaruri hai warna naye logon ko use karne mein problem hogi.