Training aur onboarding: Accha bhi, thoda confusing bhi
Mujhe training kaafi helpful laga initial steps ke liye, specially basic workflow samajhne mein. Lekin labels aur wording mein kuch jagah confusion tha, jaise ki kahin kahin terms consistent nahi lag rahe the. Onboarding flow mein instructions kabhi kabhi complicated lagti thi, jiski wajah se mujhe baar baar padhna padta tha. Software ka interface thoda straightforward lagta tha, par training material uske sath match nahi karta tha hamesha. Dialer aur calling tools use karne mein koi major dikkat nahi thi, ye feature toh sahi kaam karta hai. Database feature bhi theek tha, lekin uske instructions clear nahi the. Invoicing aur payment process ko samajhna thoda mushkil tha mere liye, kyunki kuch terms alag the. Overall, training aur onboarding mein koshish thi ki sab kuch easy banaya jaaye, par kuch inconsistencies ne user experience thoda down kar diya.