Training and setup took way longer than expected
I found the training and onboarding process much more complicated than I anticipated. Although the videos and documentation were present, I had to figure out a lot on my own, which extended the time it took to get familiar with the software. The dialer and database tools did not seem intuitive at first, and without clearer guidance, I spent a frustrating number of hours troubleshooting basic setup issues. The automatic updates sometimes added confusion because they changed elements without much explanation, leaving me uncertain whether something was wrong or just a new feature. While the sign-up and payment process was smooth, it didn't compensate for how much time I invested trying to understand the workflow management. Telephonic support was available but wasn't able to resolve all my queries promptly, so I had to rely on trial and error. Overall, it felt like more of a self-service experience rather than guided training, making my initial experience difficult and slower than I wanted it to be.