Training and onboarding: your system doesn’t handle errors well
I have to be direct here: your training and onboarding process fell short when things went wrong. From the moment I encountered an unexpected error in the dialer during setup, there was little to guide me on recovering or troubleshooting. The initial tutorials glossed over troubleshooting steps and didn’t prepare me for common issues. When I reported the problem through the support channels, response times dragged and the solutions were generic rather than tailored, leaving me stuck. You really need to reconsider how the training handles setbacks because right now the system assumes all will go smoothly, which is rarely the case. Without robust fallback instructions, users like me are left frustrated. The onboarding process should build confidence but it didn’t for me.