Training and onboarding: worked but could be better
I found the training provided by WFHI to be helpful in understanding the core software functions, but I still had to figure out a good portion on my own. The onboarding materials covered the basics about the database and the calling tools, which gave me a good starting point. Still, the dialing features had some tricky settings that weren’t fully explained, so I spent effort getting them right by trial and error. On the positive side, the telephonic support helped when I got stuck, though I had to wait a bit sometimes. The automatic updates worked fine, and signing up was straightforward enough. Invoice delivery and payment processing were also smooth experiences. Overall, I’d say the basics were provided and workable, but the software would benefit from clearer guidance or more detailed training. I feel like I’m now managing OK, but it took more effort than I expected to get comfortable.