Training and onboarding wording needs clear overhaul
My experience with the training and onboarding process was largely disappointing due to confusing and inconsistent wording. Many of the labels within the software dashboard seemed to lack clear meaning and were at times ambiguous, making it hard to understand what actions were required. This significantly slowed down my progress through the initial training modules. Instructions were sometimes contradictory, which only added to the difficulty, and telephonic support struggled to clarify these issues adequately. The steps intended to guide users felt disjointed and poorly sequenced. Moreover, some technical terms used in the onboarding did not match those seen later in the software, leading to further confusion. While the updating system functioned without error and the invoice and payment processes were straightforward, these positives did not outweigh the challenges of grasping the fundamental training content. Overall, I would rate the onboarding experience as below satisfactory primarily due to the ineffective communication and unclear labelling, which hampered my ability to make productive use of the software.