Training and Onboarding Weren't Quite User-Friendly
After starting with the training and onboarding, I found that setting things up day-to-day was more complex than I anticipated. Initially, the instructions seemed okay, but as I progressed into using the software regularly, some functions didn't behave as expected. The calling tools, which are critical, were especially frustrating; the dialer would sometimes freeze or not connect calls smoothly. What I did appreciate was the availability of telephonic support. They responded within reasonable timeframes and were courteous, even if they couldn't immediately fix every problem. The database feature was only marginally intuitive, and navigating it required some guesswork. The ongoing training felt repetitive at times without adding much new value, which didn't help much. Signing up and invoicing were straightforward enough, but the overall usability left me wishing for a more streamlined experience. Honestly, I'd hesitate to recommend it without some improvements in daily operational reliability and training updates.