Training and onboarding were pretty straightforward
The onboarding process involved going through a series of training modules to familiarize myself with the software and workflow. Most of the training was self-led, which meant I had to explore and figure out a few features on my own without much handholding. The initial videos and documentation provided a good foundation but didn't cover every aspect in great detail. I appreciated that the system allowed some degree of flexibility, so I could take my time understanding the tools, but at the same time, it required me to be proactive. There was a brief session on how to manage the database and using the calling tools, which was helpful to get up and running quickly. The dialing interface was intuitive and well-integrated with the rest of the platform. I found the support team accessible through calls, but I only reached out a couple of times for minor queries as most things were mostly clear after the training. In all, while the training and onboarding required some personal effort, it was quite manageable and well structured enough to get comfortable with the software without extensive supervision.