Training and onboarding were okay but needed improvement
You should know that your training materials and onboarding flow were somewhat clear, but not entirely straightforward. For new users, the instructions sometimes felt too concise and missed explaining a few crucial steps in database setup. During the calling tools demonstration, the pace was a bit fast, and some features weren’t shown in depth, making it harder to grasp all functionalities quickly. I appreciated the attempt to keep thing concise, but more detailed explanations or examples could’ve made the difference. The sign-up and payment process were clearly outlined, which helped. Your telephonic support was available when I needed it, although I had to call more than once to get some doubts clarified. Automatic updates happened smoothly without interrupting my workflow significantly. In short, the onboarding and training were acceptable but could be improved to better help users understand every aspect from the start. This would reduce support calls and improve confidence in usage.