Training and onboarding were lacking
Looking back on the training and onboarding process with WFHI, I must say the steps did not follow a very sensible order. It felt like I was jumping from one topic to another without enough foundation. For example, I was introduced to the dialer tools before I had a chance to understand the database setup, which made things confusing. The progression wasn’t linear, so I found myself revisiting earlier parts of the training repeatedly to make sense of it all. Some parts of the onboarding flow seemed redundant or jumbled, and I think a clearer roadmap would have been helpful. The automatic updates were nice in theory, but I wasn’t sure if I was supposed to integrate those changes into my workflow immediately or wait until further notice. While the training content was okay, the sequencing made it a struggle to absorb everything efficiently. In the end, I felt like I lost time trying to piece it all together rather than moving ahead with confidence.