Training and onboarding went well with minor hiccup
I found the training and onboarding experience generally positive and well-structured. The initial modules provided clear guidance on using the software features relevant to remote workflows, and I appreciated the step-by-step approach. However, there was a moment when the video lesson paused unexpectedly and I couldn’t proceed immediately, which disrupted my flow. I contacted the telephonic support line, and the agent was courteous and responsive, but the solution required me to try some troubleshooting steps on my own before the playback resumed. The rest of the onboarding went smoothly, although I would have preferred quicker resolution during that interruption. The invoicing and payment process were straightforward, adding to the overall efficiency. Despite this minor setback, I am satisfied with the training program and feel confident in the tools it introduced to me. It wasn’t flawless, but I would consider using the training again if needed, understanding that occasional technical glitches may occur even with good support.