Training and onboarding went well but lacked ongoing guidance
When I started with the training module, I was impressed by how clear the initial instructions were. The onboarding flow made sense, and I managed to get through the basic setup without much trouble. However, once I moved beyond the first steps, I felt there was a gap in consistent updates or reminders. Day-to-day, the training didn’t provide ongoing support in integrating the calling tools and database features into my regular workflow. It felt like after a point, I was left to figure things out on my own, which could be frustrating. I found myself revisiting earlier training videos to clarify my doubts, but some practical, live examples could have helped improve the experience. On the plus side, the software updates happened automatically without disruption, which gave me confidence to continue using the platform. The telephonic support was available but seemed more reactive than proactive during the daily usage. The invoicing and payment process was straightforward and didn’t present issues. So overall, the onboarding is good for getting started, but ongoing guidance could use some enhancement for long-term users.