Training and onboarding was prompt but missing more examples
The training sessions moved along without unnecessary repetition, and I appreciated not having to wait long between each step of the onboarding. The materials provided covered the main software functions, including the dialer and database, in sufficient depth to get started efficiently. Transitions through the phases were timed well, preventing downtime. However, I did notice a lack of additional examples or practice scenarios that could have helped solidify my understanding of more complex workflows. The updates during training were automatic and did not slow things down. Also, telephonic support was helpful when I encountered uncertain areas, though I would have preferred if more real-world cases had been included in the onboarding itself. Overall, the process was smooth but could benefit from extra practical illustrations to enhance readiness from the outset.