Training and onboarding was fine with some gaps
The training and onboarding process provided by WFHI was mostly straightforward. I found that many aspects of the software and the workflow were explained adequately through the initial sessions. However, I did notice that some parts were left for me to figure out on my own, particularly around optimising the dialer settings and managing updates. It wasn’t difficult, but those segments were not very detailed. Despite that, I was able to get through the onboarding without major issues after spending some time exploring the dashboard and tools myself. The overall approach was matter-of-fact and practical, with the training focusing more on essentials rather than hand-holding every step. The lack of more structured support in certain areas prevented me from rating it higher, but I would say it was sufficient for someone willing to invest some extra effort. I have since been able to use the software effectively, though I rely on trial and error in a few places.