training and onboarding was decent
The training provided was generally thorough, covering the key elements of the software and the workflow. There was a bit more repetition than I expected, especially during the early sessions where several modules seemed to overlap. I spent a fair amount of time just waiting for the next step during onboarding and for updates to apply. It wasn’t a bad experience by any means, but the pace could have been a bit quicker to maintain engagement. The explanations were clear and the instructions easy to follow, which helped me get a basic grasp without too much trouble. On the whole, I got the information I needed to start using the software comfortably, although some parts felt like they could have been consolidated better to save time. The dialer and calling tools were integrated well and made the training practical rather than just theoretical. Signing up and payment steps were straightforward and the communications around those processes were clear. I wouldn’t say it was perfect, but overall it worked pretty well for me.