Training and onboarding verdict: unclear
Reflecting on my experience after some time, I find the training and onboarding process to be largely confusing. The labels and wording used often felt inconsistent and sometimes misleading, which made navigating the system more complicated than expected. There was a supposed step-by-step guide, but many terms lacked clear explanations. For example, certain dashboard elements were called by names that didn’t match the descriptions in the training modules, and this mismatch created a barrier to fully understanding how to use the calling tools effectively. On the positive side, the training modules covered a broad range of topics and introduced the software's features, which did help in grasping the general workflow. However, the issues in terminology and labeling meant that I had to spend additional time experimenting and guessing how features worked. In hindsight, more straightforward wording and consistent labels would have eased the learning curve. While the training was thorough, it failed to bring in clarity, resulting in a process that was more frustrating than helpful for me personally.