Training and onboarding usability was neither here nor there
The onboarding experience was a mixed bag in terms of how easily I found what I needed. Specifically, when I reached the video training modules, it was quite straightforward to access and use those materials right away, which I appreciated a lot. However, outside of that moment, finding other training and reference content on the platform was less clear. It sometimes felt like I had to guess where to click next or which section covered the topics I was interested in. There was some basic navigation help, but overall it wasn’t enough to consistently feel confident. The automatic updates that rolled in occasionally added new features, but information about those was sparse during training so I wasn’t sure how much had changed. Onboarding support helped in bits, but I would have preferred better signposting about database features or how to integrate the calling tool. At the end of the day, the training did get me started, yet finding everything independently remained a challenge until I developed my own workarounds. So while I can say the system worked, it’s not perfect.