Training and onboarding: Took too long to get started
The whole process of training and onboarding felt unnecessarily long and exhausting. I spent way too much time just trying to get the software to a usable state before I could actually begin working. The instructions were unclear and often outdated, which made the learning curve steeper than it needed to be. Each step seemed to take forever, and I struggled with the dialer setup as well as the database arrangement. Even the support team didn’t speed things up much, as their responses weren’t as prompt or detailed as I hoped. Ultimately, it just took longer than it should have, and that time could have been better spent focusing on actual work rather than proving I could navigate the software. It was definitely not an efficient onboarding experience and left me feeling quite weary.