Training and onboarding took time but the people were great at help
The entire training and onboarding process with WFHI spanned over several days because I wanted to deeply understand the software tools and workflow integrations. Each time I encountered a problem or had a question, the support staff was very responsive and ensured clarity. They walked me through setting up the database perfectly and guided me on using the calling tools and dialer effectively. Automatic updates were smooth and introduced useful features. The sign-up as well as invoicing was prompt and clear so I faced no issues there. Even though it took time, I appreciated that the responses I got were detailed and polite, which made the wait tolerable. I feel like I gained a solid grasp of the system thanks to their thorough assistance. This level of responsiveness throughout the setup phase really boosted my confidence in using the software day-to-day going forward.