Training and onboarding took time but mixed results
The onboarding process was quite in-depth, and I appreciated that they covered many aspects of the software, especially the dialer and database features. However, getting to a point where I could use the software comfortably took longer than I had anticipated. Some training modules were good and explained complex steps clearly, but others felt rushed or lacked enough detail for someone new to the platform. The automatic updates sometimes changed features in a way that confused me mid-way through workflows, which added to the onboarding length because I had to relearn some parts. Telephonic support was accessible, but responses varied in quality; some calls resolved issues quickly while others left me waiting or repeating myself. The sign-up and payment process was straightforward but didn’t contribute much to speeding things up overall. So while I am now able to use the software decently, the training and onboarding experience was a mix of positive and frustrating moments that took more time than I had hoped for.