Training and onboarding took time because labeling wasn’t intuitive
The training program in itself was quite detailed, but it took me quite some time to get a real grip on the process because some of the wording and labels used throughout weren't very clear or intuitive. Even during the onboarding phase, I found myself struggling to understand what certain buttons or menu options meant, especially related to the calling tools and database features. On the plus side, the step-by-step instructions covered a lot of ground and the automatic updates didn’t disrupt my workflow at all. Support was available when I needed help clarifying terms, which was useful. Still, the overall time spent getting onboarded felt longer than expected due to the unclear terminology. I’d say the training is thorough but could be improved by simplifying the language used so new users spend less time guessing and more time working effectively with the software.