Training and onboarding took much longer than I expected
I was expecting the training and onboarding to be a straightforward process, but it ended up being more time-consuming than I anticipated. The materials did cover the basics, but when things started to go wrong—like when I had trouble setting up the calling tools or configuring the database—it took quite a while before I could get meaningful help. I expected quicker telephonic support responses; sometimes I had to wait longer than I felt reasonable. Compared to other platforms I've tried, which provided more guided onboarding and faster issue resolution, this felt slow and less efficient. The automatic updates were fine and didn’t cause problems. Also, while the sign-up and payment processes were smooth and the invoicing clear, the overall onboarding to get fully operational stretched over days, which was frustrating given I had set aside limited hours to learn the software. I can grant that once things were sorted, usage became easier, but the initial hurdles took much longer than I hoped and were not as well handled as I expected.