Training and onboarding took longer than expected, but got me running in the end
I found the training and onboarding process moderately lengthy, taking more time than I initially anticipated. The setup involved multiple steps that required careful attention, particularly in configuring the calling tools and integrating the database. While the training sessions were comprehensive, I felt that some aspects could have been streamlined to expedite getting started. The automatic updates occasionally required manual intervention, which added to the delay in reaching operational efficiency. On a positive note, the telephonic support team was available to assist with queries, although at times response times could have been faster. The invoicing and payment process itself was clear and straightforward, minimizing any confusion on that front. Despite the longer ramp-up time, I managed to become proficient in the core functionalities required to run my remote workflow. Ultimately, the outcome was that I am now able to use the software effectively, though the onboarding duration was a bit more than I would have preferred. I hope future iterations of the onboarding flow might reduce this setup time for new users.