Training and Onboarding Took Its Time but Had Its Moments
I approached the training and onboarding with mixed feelings because while some parts were actually pretty helpful, others felt like they dragged on longer than necessary. It was nice to have some repetition when going over the basics of using the database and the dialer, but at times it felt like I was stuck waiting for processes to update or for automatic updates to apply before I could move on. The initial sign-up and payment steps were straightforward and smooth enough, setting a good tone early on. However, during some of the training modules, it seemed like the content circled around the same points, which, while necessary, did test my patience. The telephonic support helped clear up some confusion quickly, so at least questions didn’t pile up unattended. What I found valuable was the way the calls and the software aligned fairly well, although it took a bit of time to integrate the workflow into my routine. Still, being able to practice with the dialer in the real setup made a difference and helped me feel more confident by the end. Overall, I’m glad I went through the full process because it did give me the knowledge I needed, but the pacing felt uneven, with some waiting involved that could have been trimmed down for a better flow.